Frequently Asked Questions (FAQ)
What is the CoolaWand?
What is the CoolaWand?
CoolaWand is a practical everyday accessory designed to help parents and caregivers cool children's hot meals and drinks.
It offers a simple and gentle solution to reduce the temperature quickly — without having to blow, guess or wait.
How does the CoolaWand work?
The detachable star contains sealed demineralized water.
When frozen, it absorbs heat as it is gently stirred into food or drinks, helping them reach a suitable temperature for consumption.
From what age can the CoolaWand be used?
The CoolaWand is suitable from around 6 months of age, when babies start eating purees and warm meals. Children aged 3 and over may only use the CoolaWand under adult supervision.
An adult should always check the temperature of food or drinks before serving them.
Is the CoolaWand safe for babies and children?
Is the CoolaWand safe for babies and children?
The CoolaWand was designed with safety as the top priority. It is made from BPA-free, food-grade materials and contains only demineralized water sealed inside the star-shaped container. The product has no sharp edges and is intended for everyday household use as directed.
The CoolaWand is not a substitute for parental judgment. Always test the temperature of food or drinks before serving them, especially to young children.
What exactly does the star contain?
The star contains demineralized water, permanently sealed inside.
The water does not come into contact with food or drinks at any time.
Is there a risk of leakage?
The star is fully sealed and tested to withstand normal household use, freezing and washing.
Under normal conditions of use, the water remains perfectly sealed.
Is the CoolaWand a toy?
No. The CoolaWand is not a toy.
This is a functional feeding accessory that should not be used by children without supervision. For babies and young children, it should always be handled by an adult.
How long should the star be frozen?
For optimal effectiveness, freeze the star for at least 2 hours.
Many parents choose to keep it permanently in the freezer so that it is always ready to use.
How do I clean the CoolaWand?
The CoolaWand, including the star, is entirely dishwasher safe.
It can also be hand-washed with warm water and a mild detergent. Always inspect the product before each use.
For which types of food and beverages is it most effective?
The CoolaWand is suitable for purees, soups, pasta, porridge, baby food and hot drinks.
It is intended for small daily portions and not for large volumes of food or liquid.
How quickly does it cool food?
Cooling time varies depending on the temperature, quantity, and consistency of the food.
In most cases, a few circular movements are sufficient. Always check the temperature before serving.
Can I use the CoolaWand outside the house?
Yes. The CoolaWand can be used while travelling or in a restaurant.
However, the star will gradually lose its icy temperature. For extended outings, the use of an insulated bag is recommended.
What materials is the CoolaWand made of?
The CoolaWand is made of BPA-free food-grade plastic, designed for freezing, repeated contact with food, and dishwasher cleaning.
What is your return policy?
If you change your mind or encounter a problem, you can return your CoolaWand in accordance with our return policy.
Products must be unused and returned in their original condition. You can find full details on our Returns and Refunds page.
Does the CoolaWand come with a warranty or customer service?
Yes. We guarantee the quality of our product.
If you encounter a problem or have any questions about your order, please don't hesitate to contact us through our contact page. We strive to respond as quickly and efficiently as possible.